• New here?
  • Resources
  • Ask Kate
  • Shop for Info

Auntie Kate The Resale Expert

Kate Holmes of TGtbT.com talks with consignment, resale & thrift shopkeepers about opening, running, & making their shop THRIVE!

Feeds:
Posts
Comments
« SNOOZE ALARM…really really boring ways to say things
SNOOZE ALARM 3: Over-modest, self-limiting… & rodent-infested. »

SNOOZE ALARM, Part 2: Tell ’em in a way they really will HEAR.

April 13, 2011 by Auntie Kate of Too Good to be Threw

More of our mini-seriesAre you putting your customers to sleep?

SNOOZE ALARM: Really really
boring ways to say things

Facebook and your shop blog are great places to let fans, friends, and followers know what your customers want to buy. And many consignment, resale, and thrift shops do, indeed, mention “what we need.” Good idea….done in an intriguing and interesting way.

But oh, oh, oh. Watch your language.

Here’s an actual example from a shop (name deleted):

Because we have such an extended waiting list for select items/brands we thought we would post a few in hopes that our facebook fans may be interested in consigning some of them with [name of shop].

Really? SNOOZE ALARM. Now I don’t know this shop personally, but I am guessing they don’t talk that way… so why write that way? Stuffy, long-winded…and all about them. Four– count ’em, 4— “we” and “our” references and not a single “you.” Or why their FB readers should give a hoot… can this shop say WIIFM?

So let’s un-stuff and WIIFM this message. And while we’re at it, let’s make it friendlier and shorter too.

How about, instead, we say something like

We have buyers craving these things. Got ’em? You could make money!

or even, the famous HowToConsign.com tweet:

Got it, don’t want it? Want it, don’t got it? Consignment, resale &thrift shops tell U how! http://HowToConsign.com

Explore more:

  • Read the previous SNOOZE ALARM entry.
  • Follow HowToConsign on Twitter to get easily-retweeted messages to build your business.
  • A treasure trove of favorite HTC tweets you can retweet when you can’t think of what to say. (Remember, retweet, don’t steal.)
  • More on WIIFM from Auntie Kate the Blog.

Share this:

  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on X (Opens in new window) X
  • Click to email a link to a friend (Opens in new window) Email
  • Click to print (Opens in new window) Print
  • More
  • Click to share on Pinterest (Opens in new window) Pinterest
Like Loading...

Related

Posted in Shopkeeping talk | Tagged advertising, web | 5 Comments

5 Responses

  1. on April 21, 2011 at 10:33 am Unknown's avatar Snooze Alarm: Stop nagging, start enticing. « Auntie Kate The Resale Expert

    […] Part 1, Part 2, and Part 3 of SNOOZE ALARM. Then, if you are alarmed at how much your wording could be improved, […]


  2. on April 14, 2011 at 11:29 am Unknown's avatar SNOOZE ALARM 3: Over-modest, self-limiting… & rodent-infested. « Auntie Kate The Resale Expert

    […] Comments « SNOOZE ALARM, Part 2: Tell ‘em in a way they really will HEAR. […]


  3. on April 14, 2011 at 10:55 am sammajayne4u@yahoo.com's avatar sammajayne4u@yahoo.com

    We go out of our way to add charm, whimsy, and appeal to our store which is located in a huge three story brick building. Always remember to use the five senses, sight, smell, feel, hear, and yes, even taste. We offer free treats and coffee or tea for special occasions!


    • on April 14, 2011 at 11:25 am Auntie Kate of Too Good to be Threw's avatar Auntie Kate

      Charm and whimsy are JUST what 99% of new-merchandise vendors lack! Congratulations on making that a big part of your NFP.


  4. on April 13, 2011 at 2:21 pm Jan Downey's avatar Jan Downey

    Love it!

    Gonna use it!

    (How’s that for short and sweet?)



Comments are closed.

  • The Blog of

    Too Good to be Threw is the flagship site of the TGtbT Family of Sites for the Professional Resalers

    Too Good to be Threw is the flagship site of the TGtbT Family of Sites for the Professional Resalers

  • Being a shopkeeper's time- consuming. Get each new post in your mailbox the minute it appears. It's like a "New Arrivals" rack in your store...so you don't have to comb the racks. Unsubscribe anytime but I'm guessing you won't.

    Join 2,063 other subscribers
  • Let’s be Social

    • View 2Good2BThrew’s profile on Facebook
    • View 2Good2BThrew’s profile on Twitter
    • View 2good2bthrew’s profile on Pinterest
  • Meet Kate

    Kate helps resale, consignment, and thrift shops prosper.
  • What Kate said about:

  • When Kate said it:

  • Read more about:

    accepting accessories advertising blogging buy-outright christmas competition consignment consignors customers daily operations display email employees Facebook Halloween holidays home decor HowToConsign.com learn a lot markdowns merchandising NARTS Conference perceived value Products for the Professional Resaler profit promotions resale shopkeeping sea of sameness selling shop local small business social networking starting a consignment shop success thought for the day Thrift Twitter web word of mouth
  • Most Popular Posts

    • Are you #1?
    • Have a heart, times two. Perfect window for your consignment shop.
    • How to open a (wildly successful) consignment shop
    • Can we talk Christmas just one more time?
    • Are most of your customers women? Do they support other women?
    • If I started today...

Blog at WordPress.com.

WPThemes.


  • Reblog
  • Subscribe Subscribed
    • Auntie Kate The Resale Expert
    • Join 2,063 other subscribers
    • Already have a WordPress.com account? Log in now.
    • Auntie Kate The Resale Expert
    • Subscribe Subscribed
    • Sign up
    • Log in
    • Copy shortlink
    • Report this content
    • View post in Reader
    • Manage subscriptions
    • Collapse this bar
%d