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Posts Tagged ‘daily operations’

Your consignment shop staff wants to learn!

They want to learn… and you can learn how to manage staff too! Click for TGtbT’s best advice on that.

Let us all pause here and have a moment of appreciation for the people who work in consignment, resale, and thrift shops.

Not only do they have all the duties of a “real store” employee: helping customers, keeping stock neat, chasing down those dust bunnies and clearing our messy dressing rooms…

…but they also must have an encyclopedic knowledge of the wide range of brands, styles, and fits every resale shop offers, and in many cases, they have to know what is acceptable and how much it’s worth.

And they really want to learn. Studies show that one of the main sources of job satisfaction is the opportunity to feel competent. To show your appreciation of their enthusiasm,

provide your people with the info they need to do their jobs well.

Such as:

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Too Good to be Threw's Motivating quoteYou don’t gotta be an Einstein to make your consignment, resale or thrift shop operate smoother, make more money, or simply be more fun and less work to run.

But it doesn’t hurt.

We cannot solve our problems with the same thinking we used when we created them.

So, if you were thinking (more…)

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Why are we resalers such a tight bunch?

Well sure, we believe in the sanctity of a bargain, and nothing delights us more than beating the trash pick-up guys to a terrific display piece sitting out on someone’s curb (I once rescued a no-seat rattan princess chair that became my favorite window prop for years!) or finding a store going out of business with hangers for a penny apiece. And yes, most of us opened our shops on a shoestring and are leery of overspending.

But darn it all, there are some little splurges that could make a big difference in your shop’s public image.

Resalers: Splurge on your Shop, says Auntie Kate of TGtbT.com

How about fresh size rings? Wouldn’t it be nice if they all matched, if we didn’t have to alter them with a black marker, if we could toss the yellowed ones? And after all, they are not very expensive.

Proper hangers go a long way to making our gently-used good clothes look almost new. Foam hanger covers save garments from stretching or falling on the floor, and both these items make our customer’s browse through our racks a more pleasant experience.

Fresh, sharp tagging needles and loop attachers for handbags and belts and other difficult-to-tag items make tagging go smoother. Why frustrate yourself daily rather than spend some money here?

I was in a shop recently where all the employees’ coffee mugs matched, and were various vivid shades. If you’re going to drink coffee on the sales floor, might as well do it in style.

Another shop, which I know makes good money, was years past the point where the carpeting should have been replaced. Not a cheap splurge, but I couldn’t help but imagine how much classier the shop would have been without the stained, worn carpet it now has. Chances are it would look so good that she could raise her prices a dollar or two per item and make back the cost of the carpeting within a month or two. Yes, the look of your store can make a difference in the prices your customers are willing to pay.

And being a cheapskate can cost you dollars.

I guess that’s the point. A little money spent on image can mean a lot more money in your pocket. So reprint new business cards and toss those old ones that you have to manually alter to show your new hours, paint those dressing rooms, replace those liquor boxes you store incoming merchandise in with fresh laundry baskets. Are you worth a bigger splurge? How about replacing the scratched glass on your showcases or that banged-up outdated mannequin with something more upscale? Getting rid of those wood clothing rods your spouse installed before you opened eight years ago, and installing an adjustable system that you can double-hang tops on?

Are you putting up with… or worse, ignoring… that amateur web site that introduces your shop to new folks? Splurge on a site you will be proud to send people to from your social media messages. One that reflects how polished and professional your shop truly is.

Spend your money where it will save you time, too. If your vacuum is so old and tired that vacuuming takes hours, would a newer unit give you back some of that time? Do you not clean your windows often enough for lack of time, when a window-washing company will keep your image bright and polished for a pittance?

Splurge a little. You’re worth it. And your bank balance will be worth more when sales rise because you finally have enough time to spend out on your crisp, clean, efficient sales floor interacting with your impressed-by-your-image customers…

which is where you belong.

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In between seasons, your shop can look a little, well, empty. And we can’t have THAT. After all, you don’t want customers asking

“Are you going out of business?”

One solution is to remove racks from the sales floor, but that’s a pain and where will you store them and anyway (more…)

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What do you think of when you think “aisles”?

Definition: A passage between shelves of goods. A longitudinal division of an interior area. A long narrow gap that people can walk along. “There is no sitting allowed in the aisle.”

In other words, some pretty (more…)

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Computers can be a distraction, says http://TGtbT.blogCouldn’t have said it better myself.

A quote that could make all the difference in how you run your business… and how you manage your staff.

 

Twenty years ago, computers were productivity tools. Now, they’re distraction tools that kill focus, kill creativity, and kill our ability to do good conceptual thinking by providing a never-ending stream of irrelevant interruptions.

When a computer task crosses your mind, add it to a paper “computer to do” list that you keep handy. At defined, scheduled times of day, walk over to your computer and go through your computer to-do list. Treat the computer as a tool that you use consciously, take out, and put back. Don’t use it as a default location to distract your mind and attention.http://www.steverrobbins.com/

(Emphasis mine. That list? The perfect accessory to any consignment, resale, or thrift shopkeeper’s outfit: a clip clothespin with your to-do list dangling from your designer outfit.)

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Tired of the 9-to-5? (or really, the 8 to 11, 7 days a week!) Consider these variations on the resale theme….

Maybe you saw (more…)

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