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Posts Tagged ‘consignors’

A shopkeeper asks:

“Can you tell me how to figure out how much it costs to accept a single item?”

Auntie Kate answers:

This figure is not easy to pinpoint exactly, but we can get a rough number in two steps:

1- Your daily overhead, divided by the amount of time spent per item (obviously, an average). That’s the FIXED COST. Do not include expenses directly related to employees at this point. If you have only one person working, use the full amount of the time segment; otherwise, divide the daily overhead by the number of staff normally present.

2- PLUS how much the person (more…)

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Igibberish tried, really hard, to listen to a live webinar today. But I couldn’t. About the time he said “native app”, I decided

he was talking to his navel.

Not to me.

Honestly, webinars (and live videos and blog posts and even bag-stuffers, for heaven’s sake) exist to communicate… and if your audience has to stop listening to process

WTF you’re talking about

chances are they will tune out , exit the video, unsubscribe or worse.

So yeh, you and me, having a little chat over coffee, can talk (more…)

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How’d you like every single residence in a targeted area of your community to get your flier in their mailbox? Without your having to sort for bulk mail (oh the horror!), know their adresses or even their names? Yes, it can be done, for way less than you think.

Such is the beauty of Every Door Direct Mail, a service offered by the United States Postal Service.

EDDM map with stats from the USPSTake a look at the postal routes in your shop’s market area. This is fascinating even if you decide not to use EDDM. You can see census data for each route: age range, number of people in the household, average income… and of course, how much it would cost to use EDDM.

For example as in my graphic, it would cost one more time, my legacy shop in Columbus OH, 18 cents each to reach all the 730 addresses in the nearby neighborhood which has an average household income of well over $100,000.

Definitely worth investigating.

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We were talking, over on social media, about creating some sort of client gift that would initiate incoming, and keep incoming coming in season after season.

Ideas ranged from creating labels to be carefully stuck to purchased blank size rings like these examples from House Of Consignment and Your Best Friend’s Closet to full-on “Closet Kits” (be sure to click over to read this!), this is an idea any womenswear consignment or resale shop could easily use. And if you run a nonprofit thrift shop? These would make terrific giveaways/ swag bag inserts for any classy fund raising event of your NGO.

As one shopkeeper, Marianne Evans of Your Best Friend’s Closet says:

Ladies, these are amazing for so many reasons! First the consignors now have an easy way to sort their items, either seasonally or style-wise. So instead of putting it back in their closet they put it to the side of the marker. Second it has your name in their closet everyday all the time so they are thinking about you. And lastly consigners think I am an absolute genius to have and I quote, thought of everything!

 

Get your shop name into potential consignment clients' closets!

Get your shop name into potential consignment clients’ closets!

Another choice could be the printed door-hanger. Readily available and easily designed online, these heavy-weight, glossy-coated handouts are quick to create.

Get your shop name into their closet

Designed to hang on a doorknob, these hang on most closet rods as well!

Like Dwight’s Closet Kit, you can include your yearly schedule along with, of course, all your contact info and a handful of tips on how to make the most money with your consignments.

Door-hangers are available at gotprint.com which is where I grabbed the photo (and which offers to mail you a sample kit so you can choose paper, etc), Vistaprint, Nextdayfliers, and just about any printing service. Goimprints , especially, has a wide variety of shapes to choose from.

You can even print your own doorhangers with stock from Avery if you’d like to dabble before plunging; the Avery forms have a tear-away portion which would be fun to use as a raffle drawing entry, a discount useable when they bring in their early-season consignment, or something you think up yourself!

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When do you all stop taking Christmas décor in?

Joyful no more, holiday merchandise on December 26. 

Holiday-specific consignment goods for sure have a drop-dead date… and it’s for sure, the day AFTER whatever holiday. So should you stop taking Christmas-related items in… on December 1? December 5?  October 25 (if your consignment period is 60 days) or September 25, if it’s 90 days?

After all, the MOST (more…)

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A shopkeeper asks:

Is there a polite way to tell our consignors or sellers that their clothes or decor items are out of date? It seems so rude and blunt.

Auntie Kate answers:

First, you have to delete (more…)

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Armloads of incoming consignments!

Could refining your acceptance & pricing procedures make this a less-scary sight? Click!

A question from a shopkeeper that’s pretty pertinent at this time of year:

Q:  I need to limit the number of drop off we get (just too much inventory). I am leaning towards ‘quiet hours’ and stop taking drop offs an hour before we close, and maybe no drop offs on Monday…

Here’s a pretty no-holds-barred reply. If you are easily bruised, please skip this message.

Kate says:

If consignors cannot drop off after THEIR work hours, you’ll lose those who work (and who tend to change out their wardrobes more often than those who don’t.) In many cases, the ideal “drop-off” time would be after 5pm… depending on local office business hours, distance from work to your shop, and so on.

Limiting the number of drop offs does only one thing: Limit the selection from which YOU can select the items which will sell fastest ( = you have the clientele for them)
… which gives you rapid turnover which leads to more frequent visitors/ buyers coming into the shop. Making it less convenient for consignors is not the answer.

There really is no such thing as “too much inventory”… all there is is “too much inventory that is as yet unsold.” Limiting incoming means you are limiting yourself to consignors who can fulfill YOUR needs… and I think the most experienced consignees on this group will tell you that the “best” (most salable for the most $) stuff usually comes from women who are not able/are unwilling to work their drop offs around a shop’s limited schedule.

(Side note: If there was ever a day NOT to choose as a “no drop off day“, it’s Monday. Doesn’t EVERY woman clean out her closets on Sunday? And who wants that pile of stuff cluttering up the bedroom past Monday morning?)

If your shop fills up, it’s because your turnover is too low. Try pricing so that things fly out the door… not so low as to be unprofitable to you or the consignor, but low enough that most items sell before that 20% off at 3 weeks guideline.

If drop offs are driving you crazy, try altering your handling procedures and staff who are handling the goods. Some shops actually have processing personnel who work after the shop is closed for the evening… so next morning, sales staff come in to a shop ready to be freshly stocked with recorded, tagged, rehung goods.

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