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Auntie Kate The Resale Expert

Kate Holmes of TGtbT.com talks with consignment, resale & thrift shopkeepers about opening, running, & making their shop THRIVE!

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What, is, truly, customer service?

August 5, 2011 by Auntie Kate of Too Good to be Threw

Is it understanding them? Treating strangers well? Over-delivering?… well yes, but it’s really a much larger goal, says Jurek Leon, whose self-granted title is Special Agent for Customer Obsession at Terrific Trading:

You want your customer to realize

I feel better about myself when I’m with you, for having chosen to do business with you.

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Posted in Shopkeeping talk | Tagged customers, small business | 1 Comment

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  1. on August 8, 2011 at 12:19 am What, is, truly, customer service? | TwitterTwit

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