Auntie Kate The Resale Expert

A shopkeeper asks:

Is there a polite way to tell our consignors or sellers that their clothes or decor items are out of date? It seems so rude and blunt.

Auntie Kate answers:

First, you have to delete the words OUT OF STYLE from your brain. Just erase them. Pretend it’s Greek to you. The phrase means absolutely nothing to its owner. And yes, it’s kinda insulting. Never use it. Don’t even think it. And for heaven’s sake, don’t use it when training or even speaking to staffers.

Next, you need to tell, truly, why these items are not what you can sell.

And that’s simply “we don’t have the customer for this item at this time.” Or “our customers aren’t buying at the moment.”

Or “this style doesn’t seem to be selling.”

Or even (my favorite) “this was darling/great/super….(pause, sigh)…in its time.”

For more ways to make accepting and prcing easier for you and for your helpers, to use your time wisely and profitably, and even, perhaps, to use as a training manual in your shop, you can get the TGtbT Money-Wise Guide to Accepting & Pricing in your email Pretty Darn Quick!

Learn how to
* Quicken the check-in process
* Design your check-in counter
* How to Say “No”…and mean it
* 10 Quick and Easy Refusals
* “How can I cope with no-thank-you’s and still have my suppliers happy?”
* How many items to accept and methods for getting items on the floor efficiently
* Give yourself a break in your intake
* Make your Goods Worth More
* Develop an Instinct for Pricing

Get it now!