Hope YOUR customer service is better than this! This web site wants YOU to help them (and insists you go into detail: “specific color, size…”), but they categorically refuse to help YOU.
Oh. Unless they have a “readily available solution”…translation: if we can get off our fat butts and like, HELP you?
Auntie Kate The Resale Expert 
Inspired to respond? React? Rebut? Just feeling chatty? Go ahead, use that nice keyboard in front of you...