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Archive for July, 2011

Sending a consignor tips newsletter binds your clients more tightly to your consignment shopBest un-observed tip in the manual: do (more…)

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I firmly believe in the value of blogs to get your customers, and those you wish were your customers, involved in your shop.

I think I’ve (more…)

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You know I’m a bear about never saying NO or YOU CAN’T or WE DON’T or YOU MUST. So I am always on the lookout for nicer ways to say things. Luckily I had my camera with me this day:

Please resist the urge to sit.

“Please resist the urge to sit.”

I love the wording’s acknowledgment of how tempting their merchandise is… that you would have to RESIST the urge.  Adds to the perceived value of this couch! (Not to mention, it’s different from those “real” stores who cannot think past DO NOT SIT.  Courteous and motivating signage sets your shop out from the Dreaded Sea of Sameness that is retail today.)

What are your favorite ways to word what might be a negative message? Click on comments and let’s hear how polite and business-savvy your shop is!

Photo taken during Conference Bus Tour at Consignment Solutions.

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Drawing blood with tweets

Oh dear me. How would you have handled this?

It’s always distressing when someone’s spreading rumors (more…)

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Make your consignment or resale shop flexible

  • But our sweaters are always on this rack.
  • Bar stools are here and wine glasses are in that aisle.
  • Yeh the shirts are stuffed, but don’t put them on the sweater rack…because that’s where sweaters go.
  • No, leave that area clear because we will need it if we get more barstools in.

Sound like (more…)

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