Instead of a dressing room hook, install a short (18″ to 24″) sturdy brass curtain rod to hang possibilities on. It’s easier for her to see her selections and to keep them neat.
Open 10 minutes early and close 10 minutes late. There’s nothing more irate than a potential customer with an inaccurate watch.
Offer layaway. It saves a sale when an enthusiastic customer gets carried away; it engenders a return trip which should result in more buying; and it shows your concern for customer convenience and service. Layaways are well worth the space and the minimal extra bookkeeping.
Pay consignors in cash whenever possible. It motivates them into coming in more often, bringing more items and creating traffic. Cash is more readily spent if it’s in hand. Plus, paying in cash will impress eavesdropping customers and prompt then to become suppliers too.
Don’t have a clock visible to shoppers. It will only remind them that time flies, and they’ll stop having fun. . . and buying!
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All of these ring VERY true to produce happier customers and consignors, these also help with word of mouth to multiply those happy people and the number of time they will stop in.
I love #5, we don’t have a clock anywhere in the shop unless it is for sale. And usually the time is so silly that they have to ask if the clock works. Great ideas every one. Thanks Kate.
All of these ring VERY true to produce happier customers and consignors, these also help with word of mouth to multiply those happy people and the number of time they will stop in.
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I love #5, we don’t have a clock anywhere in the shop unless it is for sale. And usually the time is so silly that they have to ask if the clock works. Great ideas every one. Thanks Kate.
LikeLike