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Embrace the possibilities of consignment, resale, and thrift shopkeeping with TGtbT.comOne of the unspoken goals of any business is to widen its embrace in the marketplace… to become the go-to source for more and more of its marketplace needs. Is

your business reach a bit broader in your community

than it used to be? What have you seen/ heard/ been told that your target market is in the , um, market for, and how could you integrate that with your business?

Does your community need a gathering place for a business-card exchange? Why not offer your shop and provide wine (you could even arrange for a short presentation by a noted professional to draw more participants… who therefor ebecome familiar with your business)? Is there an interest in pet adoption, that you could host once in a while?

What local need could your business fulfill?

Here’s some that other consignment, resale, and thrift shops have chosen to add to their businesses. Maybe one will be a good fit for your community, your location, and your business.

  • Rentals: Baby gear, party tableware, evening wraps?
  • Local services needed, such as pack-n-ship services. One charitable thrift shop actually made its mark by being, believe it or not, the drop-off/ pick-up location for a dry cleaner’s in another town.
  • Providing a sales outlet for a local charity. My shop sold poinsettias one year for a charity (and got great holiday decor out of it!) and handcrafted pins another year. Both drew goodwill and a lot of press attention, as well as new faces who “only came in for some plants.”
  • Allied businesses. Some consignment shops provide space for tux rental companies, another rented its extra space to a Haloween costume pop-up shop.
  • “Home party” companies: Would your shop be a good venue for an after-hours event which will draw new potential customers to your location?
  • Local social groups and services. A dance studio could hold a dance-outfits swap in your shop… which puts your shop on the mental map of all those parents.

Handed diamonds? Make something valuable!Have you ever thrown away a precious gift? Say, like the diamonds your great-aunt gave you?

Or a question like this on your Facebook page?

“What kind of furniture do you have in your store now? My boyfriend is moving to the area and is in need of stuff for an apartment.”

My goodness, what a wonderful question to have posted on your page. Imagine how you could answer it. With a list of the merchandise you have in the shop, from sofa to bedside tables, dishes to pots and pans. You could even mention that big old framed poster you despair of ever selling, the one of muscle cars from the 70’s.

Heck, you could even do a Facebook album, showing what the boyfriend could buy for his apartment, and showing the total savings.

A precious gift. Alas, however, the shopkeeper who was given this gift simply answered in generalities. “Are you looking for a specific item? We have tables, end tables, dishes, glassware, pictures, decor. I can not remember what we have. . .”

A gift of a question on Facebook, for a consignment, resale or thrift shop

There go the diamonds,  down the drain.

PS There’s no law says you can’t ask a buddy or your sister-in-law to post a leading question on YOUR Facebook page, is there? That would let you showcase some aspect of your consignment, resale, or thrift store. Questions like “What can I wear to the Admiral’s Ball?” “I have 5 kids, how can I keep the winter coat bill under $125?” “Tell me how to make over my coffee table decor before my snooty cousin comes to visit!”
After all, some Auntie Kate messages are, ahem, Too Good to be Threw!

Click the image to read more Deja Vuesday selections

Are your suppliers rushing in with their winter goods? The door keeps swinging open, armloads of wonderful stuff arrives every hour… but sales aren’t keeping pace?

Maybe it’s your fault.

Are you getting some bucks out of your suppliers while they’re in the shop?

Our Deja Vuesday post this week is definitely worth revisiting, in a season when you have a lot of traffic through your shop. This shopkeeper asked Continue Reading »

Now you know that a big bugaboo for me, when I am evaluating consignment and resale stores, is making your shopper do her own math re markdowns.

But as a consultant in the real world of volunteer-staffed thrift stores in the non-profit world, I agree that

the mark-it-down-with-a-red-pen method is unsustainable.

That’s why “the “color tag” method doesn’t really bother me in large, high-volume, thrift shops.

But watching how the stores word their signage is vital. I mean, who in heaven’s name wants to pay full price?

Only a sucker pays full price

Even worse, what’s a DNR*? Sure you know, but do your customers?

More bad markdown signage in a consignment, thrift, or resale price.

How about, for signage like this, you replace “Full Price” with a simple, motivating phrase like “New Arrivals“? And the DNRs? How about “Boutique Goods” or “Exceptional Values“? That way, your customer doesn’t feel like a sucker when she covets something with “the wrong color tag”?

A deeper discussion of markdowns, and why the way you handle and do them is so important to success, in an earlier entry here on the Auntie Kate blog.

* DNR stands for “do not reduce” and is usually used for goods which are exceptionally valuable or coveted by your customers.

As far as Amazon goes, I’m a consignor.

What's New Again, a consignment shop in New York

And they’d like to see Continue Reading »