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Posts Tagged ‘daily operations’

Great tips for consignment and resale shops!These 50 tips from Kizer & Bender are as applicable to consignment, thrift and resale shops as they are to craft stores, which was the target market for this 2008 article.

I especially see the need for tips #9, 21 , 25, and #45 (including the assumption in that tip!) in the shops that I have visited over the years.

#17 I once saw used in a very profitable non-profit thrift store, and WOW! the difference it made in sales and volunteer pride and retention!

Which will you be working on to increase store traffic in your shop?

Read the article, then come back and comment!

Our thanks to traxia.com, who brought this article to our attention.

 

 

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Need lots of shelf space, but only want to invest in a few of those plastic shelving units? Here’s (more…)

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Customer service, customer delight. How do you bring the concept truly home to your staff or volunteers?

We talk, we train, we give them materials that will, we hope, show our shop crew the importance of customer happiness.  Although customer service is stated as a priority and everyone talks about it, staff are very rarely evaluated and rewarded based directly on customer satisfaction. Instead, we (more…)

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You know that I

comPLETEly (more…)

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Who’s your customer? Everyone?

What do they want from your resale shop? Everything?

Wrong.

Watch as (more…)

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