Posted in Shopkeeping talk, tagged employees, resale shopkeeping on December 4, 2011|
I’ve reproduced this article by Bill Treasurer that I first saw on Business Know How, because the post there is so interrupted by ads and pop-ups that it interferes with the message. You can access Bill’s book with the links below.
10 ways to manage (more…)
Posted in Shopkeeping talk, tagged daily operations, employees on October 13, 2011| 4 Comments »
Let me tell you a $1.20 tale.
Posted in Shopkeeping talk, tagged employees on September 7, 2011| 2 Comments »
When to start instituting… by putting down on paper… your store’s policies and procedures?
Why? So you don’t get into this situation:
We only have one employee and she is a friend so making “rules” seems strange for us because they would only apply to her but we are getting ready to hire another part-time helper so it is a natural time to re-think things.
Almost every consignment and resale shop… indeed. many NFP thrift stores as well… start off with the owner, a friend who’s helping out, or an employee who becomes a good friend quickly.
Most of us have had to learn to be a boss on the fly. There’s no such thing as Boss School, and even if in our past lives we were a manager or a supervisor or even an HR worker (do you hate that phrase, Human Resources, as much as me?), new rules apply when it’s your own shop, your own vision, your own mission.
So it takes a real effort to set down, in words that cannot be misconstrued, how current and future helpers fit into your business. Issues such as discounts and timing and pricing that we discussed yesterday. Issues that arise like sick days and vacations and talking to friends when you’re supposed to be working. Holiday pay, quota-meeting rewards, who has to scrub the bathroom and so on will arise. It’s just a matter of when. So do like the Boy Scouts do…
It’s a big job, and not a fun one, and can even be painful if you are uncomfortable setting rules or simply writing. But it must be done for the health of your future empire.
Posted in economics of resale, Shopkeeping talk, tagged daily operations, employees, resale shopkeeping on September 6, 2011| 7 Comments »
Yesterday, we talked about how to structure that most common of employee benefits in the consignment and resale industry, employee discounts.One commenter (more…)
Posted in Shopkeeping talk, tagged employees, small business on September 5, 2011| 5 Comments »
I got this question today from a long-time consignment shop owner, who’d love to hear your ideas. Since it’s Labor Day, and Christine wants to provide her staff with a benefit, I thought it is particularly appropriate:
I am considering changing (more…)
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Auntie Kate The Resale Expert 