I’ve collected up quite a few (liar. A whole closet-full.) PDFs from around the web that you might find useful in building, growing, and polishing your shop. Take a moment and bookmark this post in your “Shop Success” file (you do have one of those, right?) because they’re not easy to find, and because, even if you don’t need them today, you will, someday.
Quick resources:
A fill-in-the-blanks employee review from The Retail Doc (as discussed on the NARTS group recently)
Extraordinary Customer Service, a must for your staffers’ reference folders, from Rick Segel
Some deeper reading:
An Introduction to Business Blogging
Auntie Kate The Resale Expert 
Boy, am I in agreement with Linda! Thanks! Keep them coming, Kate!
Wow! We hit the jackpot today, Kate. Thanks for sharing these great resources!
Thank, Linda… I have SO many more, but let’s see if these are helpful to our peers, first.