Have you learned to say no yet?
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Have all the members of your acceptance team?
Better get ready. The fall rush will be on you before you know it. And you’ll have to say no, as you know, quickly, kindly… and clearly.
Of course, as you sort through incoming, you “fill the cup” with the decisions shown here: First, it needs to be clean, then in the condition your customers demand, and so on up to the brim of suitability.
But that’s a lot of if-come-maybes for your suppliers to understand. So no sense trying to tell them all this. People understand best when given one single reason for your no.
Here’s my Big Three, used not only in the no-thank-you staement, but as easy-to-grasp parameters when you’re explaining what you take.
CLEAN, CURRENT, CUTE.
Easy to understand, say, remember. And these three points make saying no
simple and impersonal.
Clean. Sadly, not as obvious to all as we resalers might wish.
Current of course covers in season and in style at the same time.
And “our customers won’t think this is cute“… is the best way I’ve ever figured to say NTY due to style, fashionabilty, or quality. As in, “cute” is what my CUSTOMERS decide not me, so the whole “our decisions must be based on what our customers will buy” is distilled into one word. Of course,
if you’re selling Christian Lacroix shoes or a Knoll sofa
you might choose “classy” instead of “cute.” Or even cwality… oops, quality.
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Auntie Kate The Resale Expert 