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Archive for the ‘Shopkeeping talk’ Category

Using natural materials in jewelry displays

Lesson#1: Think of what you have in new ways. I have a queen’s ransom in sand dollars, but never thought of them as underlays for jewelry in cases!

So I went on a field trip. Not to resale shops per se, as I suggested you do yesterday morning , but to 5

exceedingly interesting hybrid new gifts/ vintage finds shops.

And here’s what I found:

I love these types of shops. The personality of the owner always shines through. They go to the wholesale market with a firm grip of what their clientele wants, and they buy vintage/old/interesting items from pickers, consign some art and craft items from local folk, and have an absolute ball doing things their way, instead of the mall way.

What I learned:

Lesson #1. Be flexible. I know all about filling a jewelry tray full of dried beans for a backdrop…but as you see in the photo, hadn’t ever thought of sand dollars. (Oh, and I should have taken a photo: those half-round dress forms? One shop had someone collage them into glittery outfits with braid, fabric and trims, paint… absolutely super!)

Lesson#2. Go with themes (well, I already knew this, but it’s nice to realize that even I am manipulated by the “look” of merchandising.) that mix and match: Mosaic birdhouses with twig birds with (yes!) vintage mother-of-pearl opera glasses. Amusing, but more to the point: once you’ve caught someone’s eye with something she likes...amuse and tempt it with related goodies.

Lesson #3. Everything, and I mean everything, gets a price tag. One shop even had a price tag on its seating area coffee table and its hall trees. YEH! If I wanted it, I could have it.

Lesson#4. Lead me through the shop. Angled bureaux, side tables twisting around to another reveal in the aisle, goodies under the counters and on top of the bookcases…a natural flow keeps shoppers exploring all the way to the far corners.

And, alas, Lesson#5. Give me a reason to WOM you, to recommend you, to remember you. All five businesses failed miserably here. And I made a point to express flattery and enthusiasm over their shops. Not a single one (and I made purchases in four of them) suggested I sign their e- or snail-mail list,  told me their web site or  gave me their business card. Not a single one. In three of the shops I was dealing with the owner. Two of the shops were brand-new.

I mean, I can barely remember the shops’ names, yet along recommend them or become a part of their business “family.” All in spite of my obvious enthusiasm with remarks like I love this place, I’ve never been in before and I’ve lived here for years or Love your mix, love that these are things that you don’t see everywhere and Boy, you have great stuff, I’ll have to send my honey in here for my birthday gift! When I got home: although two of my four purchases were nicely wrapped, none had a business card in them or any indication where I got it.

A very valuable trip into the retail world. (And a whole lotta fun too, you should see the goodies I bought!)

Did you find anything interesting on your trip?

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Learn from other consignment, resale, and thrift shopsGood time of year to Visit Other Resalers with your “field notebook” nearby. (If you don’t already have this PDQ from our inexpensive Lunch with Kate series, order it now!)

Here are some tips for getting the most, and the most goodwill, out of your visits.

What’s Visiting Other Resalers? A little field notebook to help you examine other shops with an eye to making yours better. Download it; print out copies to stick in your glove compartment. Learn every time you visit another shop!

Print out as many copies as you need, and get on the road. I promise you, even with (more…)

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When was your last Random Act of Kindness?

Gi ahead: extend your hand in a Random Act of KindnessDid you offer the free use of a punch bowl to a charity who only needed it for one evening… buying it from your consignor, then putting it in the store account for sale when it was returned?

Did you (more…)

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a mojito on the beach in February...success!Hi guys…just a quick check-in with my consignment, resale, thrift buddies on a beautiful Sunday. I was searching around for a meaningful message to send to you, before I take off for places non-resale-related (and consisting of palm trees, pure quartz sand and mojitos. Sorry.)EVERYone wants to be associated with a winner.

So here’s today’s task: Take PRIDE in your business. Not only that, but TELL everyone how proud you are to be successful.

After all, you’re successful because your business provides your community with something they want.

Toot your own horn. Don’t hide your light under a bushel.

Why? Because everyone (read: potential shoppers and suppliers)  wants to be associated with a WINNER. And if they don’t know that you just opened a second location “because OtherTown deserved the best, too!” or “showcased 10,000 new items last month” or even just “Come meet Stacy, our home-decor advisor and coordinator, who will make your shopping easy, fun, and stylish!”

But they gotta KNOW you’re a winner. So today, as I sip my mojito and stretch out in the warm sun, I’d like to think of you all, furiously listing all the ways and places and reasons you can tell the world that your shop is a winner.

Dreams do come true. So tell them you’re the best consignment, resale, or thrift shop around. And that they deserve the very best, to coin a phrase.

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Ever wonder why people don't consign with you?

Yesterday, we discussed (well, I discussed…have you added your thoughts there yet?) 5 things your consignor won’t tell you.

Now, 5 things your NON-consignor won’t tell you.

Ever wonder why (more…)

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