Doing some research for a consultation client store, I found these 6 steps in developing a manager that all shops could use:
I would love to have a quarter for every new manager I’ve seen flail and flounder in his/her new job. Since in most cases each was promoted because he/she is a great individual contributor but has little if any management experience, it’s not too surprising when that person takes a while to find his/her footing.
Posted in Shopkeeping talk | Tagged employees, resale shopkeeping, small business, starting a consignment shop, success |
For many years, Kate has written a monthly column for the resale association’s members-only newsletter. Now, she’s gathered 14 of the most profit-driven columns into a collection for all shopkeepers to enjoy. An excellent business reference, and perfect for staff reading as well.
14 articles including:
Twinkle with enthusiasm
It’s a beautiful day: Time to get out and about!
Can you believe she SAID that?
How to give good quotes
That old home-town spirit
A Dozen Ways to Make your Shop Better
You can L.E.A.R.N. from upset customers
What are you trying to say? Tell me loud and clear.
9 Goals worth aiming for
Are you a Habitual Shopkeeper?
Too much of a good thing….can be terrible.
Communications. That’s all there is to say. Or write.
Santa is a Saver: A Guide to Holiday Selling for Resalers
‘Tis the Season…of Giving: Can giving money away be made to pay?
Posted in Shopkeeping talk | Tagged competition, Products for the Professional Resaler | 2 Comments »
Not sure what to write about/ communicate in your broadcast emails? Here’s 9 ideas, with examples. Continue Reading »
Posted in Shopkeeping talk | 2 Comments »
Keep a jar on your sale counter. Every time something NICE happens, write a “happy memory” note and tuck it inside.
Every time something NOT SO NICE happens, and you’re irked or upset or downright mad, open the jar and throw away a happy memory note. If you can. Is the NOT SO NICE happening…
… really worth tossing a happy memory for? If it is, fine, throw one random happy memory away.
Here’s to a packed-full jar of happy memories, and to your very seldom feeling that something unhappy requires you to fish a happy out and throw it away. Hey, here’s an idea… at your staff year-end holiday party, how about opening that jar and reminiscing about
Posted in 5- Minute Fixes, Really good ideas, Shopkeeping talk | Tagged resale shopkeeping, small business | 6 Comments »
We talk, we train, we give them materials that will, we hope, show our shop crew the importance of customer happiness. Although customer service is stated as a priority and everyone talks about it, staff are very rarely evaluated and rewarded based directly on customer satisfaction. Instead, we Continue Reading »
Posted in Shopkeeping talk | Tagged customers, daily operations | 2 Comments »
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Auntie Kate The Resale Expert 