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Posts Tagged ‘customers’

Not a mosquito. Quite potentially, an alligator.

Posted in Shopkeeping talk, tagged , , , on June 9, 2012| 6 Comments »

Chances are, you missed this round-up of helpful links that I posted on Facebook last month. So I’m repeating it here, in hopes that more consignment, resale, and thrift shop owners, managers, and PR people can take advantage of it.

First read this, (more…)

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The Customer Is Always (Convinced That He’s) Right

Posted in Shopkeeping talk, tagged , , on April 1, 2012| 1 Comment »

Angry customers happen, even to the best of consignment shopsEveryone deals with dissatisfied customers. Everyone. From the grocery manager to your dentist and everyone in between. The stakes don’t usually add up to $10,000 (more…)

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“Help new customers talk about you”

Posted in 5- Minute Fixes, Shopkeeping talk, tagged , , on March 12, 2012|

How many of your consignment or resale shop visitors today will be new faces?

How many of them will mention your shop to how many other people in the next day or two?

And how (more…)

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That 20% of customers you lose every year: Get them back

Posted in Shopkeeping talk, tagged , on March 8, 2012| 1 Comment »

Lose 20% of our customers without finding out WHY? That's nuts!Many years ago, I was on the board of directors for NARTS with Annette, who owned a large childrenswear consignment shop in the Orlando area. When I visited her large, bustling shop, I noticed several (more…)

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Agree? Disagree? Explain.

Posted in Shopkeeping talk, tagged , on February 12, 2012| 19 Comments »

Make your consignment or resale shop site more profitableRecently, one of our Loyal Readers made a statement:

“The primary reason people shop consignment is to SAVE money”

and I’d like to examine that, if I may.

Is it true (more…)

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