Posts Tagged ‘customers’
Blogs Useful for Consignment, Resale, & Thrift Shops
Posted in Shopkeeping talk, tagged blogging, customers, web on August 10, 2011| 2 Comments »
4 Steps to Approaching a Retail Customer
Posted in Shopkeeping talk, tagged customers on August 8, 2011| 7 Comments »
Sure, you know how to approach a customer. But do your helpers or volunteers?
Here’s 4 easy steps to teach them.
1- Let her get out of your landing zone. Whether you call it your entry, your foyer, or your landing zone, this area of your shop serves as a spot where a customer can (more…)
What, is, truly, customer service?
Posted in Shopkeeping talk, tagged customers, small business on August 5, 2011| 1 Comment »
Is it understanding them? Treating strangers well? Over-delivering?… well yes, but (more…)
Agree? Disagree? Explain.
Posted in Shopkeeping talk, tagged consignment, customers, resale shopkeeping on July 28, 2011| 19 Comments »
Our consignors don’t need (more…)
Cultivating future revenue in your consignment or resale shop
Posted in economics of resale, Shopkeeping talk, tagged advertising, customers on July 25, 2011| 2 Comments »
Whenever two or more resale shop owners or managers get together, the stories of dealing with customer complaints, misunderstandings, or outright fraud are deep and impassioned. I observed this lately, and you should have seen the body language!
The newer shopkeepers sat on the edge of their chairs, shoulders hunched and eyes ablaze.
The time-tested shop owners and managers? They were (more…)
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