Posted in Shopkeeping talk, tagged daily operations, resale shopkeeping on February 3, 2011|
Big snowdrifts and low temperaturesmean consignment, resale, and thrift store owners have plenty of thinking time right now. How about the tiny tweaks that bring the biggest results? Some ideas:
Can you use your software to its fullest extent? Not unless (more…)
Posted in economics of resale, Shopkeeping talk, Teeny Tips, tagged daily operations, resale shopkeeping on January 28, 2011| 8 Comments »
A TGtbT.com Teeny Tip:An interesting discussion on how to set a return policy, from Groupon.
How much of your return policy is designed to “protect” yourself from the one-in-a-hundred PITA…and is it worth it, to cut into every possible sale that goes south when the customer realizes “all sales are final”?
And how much do you think a return policy costs you…in terms of fulfillment, and in terms of reaching out to your customers and building their confidence in your business… and in terms of advertising expense. Since I have always maintained that the cost of satisfying a customer is PART of your advertising and marketing budget. Satisfy her for a $15 cost, or spend $1500 on TV ads… hmmm…
Read more Teeny Tips from Too Good to be Threw
Posted in Not-for-Profit Resale, Shopkeeping talk, tagged daily operations, selling on January 19, 2011| 16 Comments »
Sure, you hear compliments constantly about your resale shop. “Everyone says it’s so cute,” says one 
shopkeeper. “People tell me all the time how neat and organized my shop is,” says another.
That’s what you need to hear. Now no one likes to hear the negatives. It stings. It hurts our pride. We feel it’s unjustified and a matter of their opinion… which, natch, we don’t share.
But until you know (more…)
Posted in Shopkeeping talk, tagged daily operations, success on January 17, 2011| 1 Comment »
Talking to your grandma about her heirloom cameo vs. talking to your spouse about cleaning up after the dog?
Maybe this isn’t the best way (more…)
Posted in Shopkeeping talk, Teeny Tips, tagged daily operations, resale shopkeeping on January 11, 2011| 1 Comment »
Here’s a Teeny Tip from Too Good to be Threw, Products for the Professional Resaler Snow still eating into your shop’s traffic?
Here’s a task you can do, on and off, until you have a finished
for your current or potential staff. As you do (or run through, in your mind, if the weather’s keeping everyone away today!) each task, write it down, step by step, in detail. Such as
and so on. This is a good start on your policies and procedures manual.
Next, you might want to work on your employee manual, where you set down your expectations and duties of staff. Resources for this: Some generic information is linked on the TGtbT Links Page.
Not in the mood to do this Teeny Tip? Choose another! More Teeny Tips for consignment, resale, and thrift shops. Or add YOUR Teeny Tip here by commenting!
Too Good to be Threw is the flagship site of the TGtbT Family of Sites for the Professional Resalers
Auntie Kate The Resale Expert 