Social media… especially in the resale industry… is all about sharing and communicating and being heard.
Here’s what one consignment shop did to give their followers an opportunity to be heard.
84 comments on a mid-April blog post… 84 more customers who felt more closely connected with the shop… at a cost of $100 worth of gift cards. Not to mention, I’m guessing at least a few of those 84, and even more of the Silent Majority, read through the comments several times out of curiosity and interest.
And the shop could now use these comments to make up a customer benefit brochure, a What Our Customers Do to Help the Environment, to hand out as a sales premium in the slower months, and of course to provide context for the main point of the handout which would be, of course,
ReSell/ RePlace, ReJoice!
the battle cry of our consumer-oriented marketing at HowToConsign.org! Pretty great use of their blog, don’t you think?
What opinion could you ask for, now or in the near future, that would enable your followers to interact with you?
Auntie Kate The Resale Expert 
I know this shop, and Vena is brilliant at getting folks to respond. She is my hero.
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