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Auntie Kate The Resale Expert

Kate Holmes of TGtbT.com talks with consignment, resale & thrift shopkeepers about opening, running, & making their shop THRIVE!

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Don’t P*** Them Off

October 28, 2016 by Auntie Kate of Too Good to be Threw

Lots of consignment and resale shops find Facebook posts like these very useful:

Today Only: All pants 25% off!

Flash Sale: 50% off all lamps today

BOGO: Buy a sweater, get a 2nd half off! Today only, hurry in!

and that’s great. But before you turn out the lights to go home that day,

go back and delete that post.

You do not want to disappoint those who didn’t see your post until tomorrow. The polite folks will be disappointed and probably decide to wait until you reduce your prices again…

and the impatient, harassed, rude customers will storm in tomorrow, insisting that they get to have the deal, even though they know well and good that post was from yesterday or three days ago.

Here’s how to delete a post from your business page:

Delete posts which concerned a past date, suggests TGtbT.com The Premier Site for Profesional Resalers

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Posted in 5- Minute Fixes, Shopkeeping talk | Tagged Facebook, resale shopkeeping, selling, web | 5 Comments

5 Responses

  1. on October 28, 2016 at 10:39 am Linda Ligsukis's avatar Linda Ligsukis

    Kate, what is the best response to a consignor who finds their item on the floor after our 90 day consignment period ends…even though our contract states that it is store property until donated? These are typically more upscale items I know will sell if left there a little longer! And which are not what my charities are looking for as well…like cocktail dresses.


    • on October 28, 2016 at 11:00 am Auntie Kate of Too Good to be Threw's avatar Auntie Kate of Too Good to be Threw

      Well, depends on what the consignor says and what you “normally” do with these. I am assuming that you first of all, tell them they’re welcome to reclaim these past-due items today, but that you had expected them, if they wanted to put these items back in their closet, to have done so when the item was still in date. And to please watch their dates in the future “if you have a friend or someone you’d rather give these to when they don’t sell.”
      Many shops donate some/all of the proceeds from sales of ODs(out-of-dates; see our Resale Terminology at TGtbT for more definitions) to their charities. And we certainly ALL help our local charities with donations of things they can use, as you stated above. So I wouldn’t hesitate to mention that fact!


  2. on October 28, 2016 at 10:00 am Susan's avatar Susan

    Hi Katie – Great tip! There is another feature on Facebook when you schedule a post that could be helpful so you don’t forget. ( and one more idea at the end):

    Stop News Feed Distribution
    Select a date and time in the future for when you want your post to stop showing in News Feed. The post will still be visible, but News Feed distribution will end.

    My other idea that just popped into my head – Instead of deleting the post, remake your picture with a ribbon shape over it saying something like “Sorry – this sale is over, keep following for future sales and events!”.


    • on October 28, 2016 at 10:10 am Auntie Kate of Too Good to be Threw's avatar Auntie Kate of Too Good to be Threw

      Excellent points, Susan, thanks for chiming in. Probably a good idea to set the “Stop News Feed” (if you remember!) but safer to delete.

      Your idea of altering the post is interesting, too, if your business branding is big on price reductions. I ADORE the “ribbon” idea, though, for special events without price slashing. You could create that ribbon at the same time you post an album OF what happened at the event… people, fun, food, decor! “Look what you missed! Stay in touch so we see you at our next celebration!”


      • on October 28, 2016 at 10:13 am Susan's avatar Susan

        Love it about the “Look what you missed” with Pics! Another great tip!



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