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Pretty nostalgic shop door bell from peapodfabrics.com’s site.

I long for the days when a simple melodic bell attached to your consignment or resale shop door announced that

“You Have a Customer!”

don’t you?

A thought: Don’t neglect those walking in your door for trying to compete in the online social media. Bird in the hand comes to mind….

 

A happy customer who FOUND something in your consignment or resale shop, from TGtbT.com

Got a camera?

Got happy customers?

You got a recurring topic to post about!

Just Continue Reading »

Where do you find the best information about your resale business?

Well, in our Products for the Professional Resaler, of course. But there’s another source for great ideas you can adapt to your consignment, resale or thrift shop, and that’s Continue Reading »

I write a monthly column called Growing Your Business for the NARTS newsletter. One of them was about being a customer who should have gotten a thank-you note but who didn’t, and the not-so-good taste it left in my mouth.

In response to that column, Kerri asked a good question:

I have question for you Kate–how do we decide WHO to send a thank you to–whether it be a gift, a card, a gift card, etc? With an average of around 40-50 sales per day depending on the time of year, how do I decide who to write to? As you said, your purchase might not have been the biggest sale of the day, but it would still be nice to receive something. Any words of wisdom greatly appreciated–thanks!!

My thoughts on the ROI (Return On Investment) of thank-you notes follows. After all, we can’t write thank-you notes to everyone, so where will it Continue Reading »

Wow, look at these GREAT results, only 40 minutes into a shop’s live Facebook video!

40 minutes into a Facebook video

The shopkeeper wasn’t actually selling, as in “drop your email”… in fact, she wasn’t even mentioning prices of the goods she was selling, but rather showing us some really nice pieces.

I’m guessing she wanted  to spread the word 

Continue Reading »

Tape a sign like this to your counter/ dressing room walls/ front window… and watch as your customers do just what you asked them too!

Then they have

Continue Reading »

Is your consignment web site doing its job?I just visited several dozen consignment, resale, and thrift store web sites. You know what I found?

A big ZERO.

For those shops who had Continue Reading »

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