Is it understanding them? Treating strangers well? Over-delivering?… well yes, but Continue Reading »
Posted in Shopkeeping talk | Tagged customers, small business | 1 Comment »
Good question, huh?
Who do you think is more likely to buy a lot in your shop, a person you’ve sent a 20% off anything coupon, or a shopper Continue Reading »
Posted in Shopkeeping talk | Tagged promotions, small business | 8 Comments »
Ever wish you could come up with a good, quick, polite answer to the perennial question, “Do you have sales?”?
My reply (which isn’t Continue Reading »
Posted in Shopkeeping talk | Tagged coupons, markdowns, selling | 5 Comments »
A resale shop which buys outright (anything or everything) should Continue Reading »
Posted in Shopkeeping talk | 27 Comments »
Someone was trying to explain this to a group of Conference attendees, and even we had a
hard time understanding and figuring out how to explain
this to customers so they Continue Reading »
Posted in Shopkeeping talk |
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