They want to learn… and you can learn how to manage staff too! Click for TGtbT’s best advice on that.
Let us all pause here and have a moment of appreciation for the people who work in consignment, resale, and thrift shops.
Not only do they have all the duties of a “real store” employee: helping customers, keeping stock neat, chasing down those dust bunnies and clearing our messy dressing rooms…
…but they also must have an encyclopedic knowledge of the wide range of brands, styles, and fits every resale shop offers, and in many cases, they have to know what is acceptable and how much it’s worth.
And they really want to learn. Studies show that one of the main sources of job satisfaction is the opportunity to feel competent. To show your appreciation of their enthusiasm,
provide your people with the info they need to do their jobs well.
Such as:
- A PDF on customer service from an expert.
- Do they search for chit-chat with customers? Create a Staff Selling Manual!
- Do they need help on how to solve customers’ problems?
- Believe me, there is no day so long to your staffers as a s-l-o-o-o-w day. Here’s some ideas to help the time fly!
Auntie Kate The Resale Expert 