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How soon will these items end up in a consignment shop?I had a consignor whose husband owned a local, large, and public company. One day, this woman consigned a NWT item she’d bought mere weeks earlier for $1300. She couldn’t be bothered, she implied, to return it to the luxury merchant where she’d bought it, so she’d just let me sell it…for whatever.

I was stunned. $1300 was more than a month’s rent to me, and she was willing to take the small percentage I could get her for this?

That night, I did some back-of-the-envelope figuring. I knew how much her husband earned as a salary because the corporation was public. I compared it to what I was earning.Auntie Kate the Blog: better than a chocolate bar

That $1300, as a percentage of her family’s earned income, was the equivalent of a 59-cent candy bar to me.

No wonder she couldn’t be bothered to return it. I’ve never returned a Hershey’s bar in my life.

Here’s hoping some consignors like that find your shop through your listing on HowToConsign.com’s Clickable Map & Directory.

Parker’s photo from http://fashionuncensored.blogspot.com. The chocolate bar is gently-bitten.

After all, some Auntie Kate blog posts are, ahem, Too Good to be Threw!

A weekly feature for consignment, resale, and thrift shopkeepers. Visit a gently-used, recycled blog post. It’s even better the second time around. Because some info here on Auntie Kate is just Too Good to be Threw.

Are you hiding your brilliance under a bushel basket?

Or are you convinced Continue Reading »

Nothing gets consignment, resale, or thrift store shopkeepers talking more than customer service “problems.”

Yes, “problems” with those sneer quotes. Because (insert happy face here)

they’re not problems, they are OPPORTUNITIES for your customer service to shine.

Think I’m doing the Pollyanna shtick here? Nope.

“You’ve probably heard the age-old statistic that when a customer is dissatisfied, he or she will tell 14 to 17 other people how unhappy they are.
According to an article from the Harvard Business Review, if you just listen to an upset customer’s problem without taking any action to resolve it, they will tell only 7 people of their dissatisfaction.
If you listen and attempt to solve the problem, even if your effort is unsuccessful, they will tell no one that they are dissatisfied.

Consignment, resale and thrift shops have a DOUBLE opportunity to make people happy: as suppliers and as shoppers!Finally, if you listen and then actually solve the problem, that customer will tell 5 people how effective you are!

This compares favorably with customers who didn’t have a problem in the first place. [Emphasis Kate’s] They will tell only 3 people, on the average, how happy they are with their good service experience!”

Gee, with figures like that, maybe we ought to go around annoying our customers, just so we can solve their problem.

More on this subject (keep in mind the article was written by a company which sells phone solutions.)

A Too Good to be Threw Teeny Tip fior Consignment, Thrift & Resale StoresA TGtbT.com Teeny Tip:

An interesting discussion on how to set a return policy, from Groupon.

What might you change, to make your business more customer-friendly?

How much of your return policy is designed to “protect” yourself from the one-in-a-hundred PITA…and is it worth it, to cut into every possible sale that goes south when the customer realizes “all sales are final”?

And how much do you think a return policy costs you…in terms of fulfillment, and in terms of reaching out to your customers and building their confidence in your business… and in terms of advertising expense. Since I have always maintained that the cost of satisfying a customer is PART of your advertising and marketing budget. Satisfy her for a $15 cost, or spend $1500 on TV ads… hmmm…

Just something to think about….

Read more Teeny Tips from Too Good to be Threw

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“It’s worth nothing in your closet…your attic…your basement.”

Increase the value of the goods in your shop with TGtbT.com and its Products for the Professional ResalerHow often has any consignment, resale, or thrift shopkeeper said that phrase. After all, if something’s sitting, disused, in someone’s home, it is worth precisely ZERO to everyone.

This is the persuasion we use to get folks to give these items a chance to gain value, to be used…and to make the owner and the shopkeeper a bit of money.

We also use the “It’s worth nothing in your closet…” approach to emphasize that we are adding value to their items by providing a shop, customers, heat and light and showroom and credit-card capability. The amount of value we add depends solely on our skills, knowledge, and retail talents.

And our skills determine our profits.

Your consignment or resale shop increases the value of used goods. Learn to maximize that value with Too Good to be Threw.So why, oh why, if you are buying outright, would you gift your seller with more than her item is worth to her, because of your work and expertise and ability to make money?

That’s what you are doing, if you base the price you pay on a percentage of what you can sell it for. . . rather than the value the seller assigns to her items. Pay X% of what you will sell it for? What you can sell it for to one of your shoppers has nothing to do with the seller’s subconscious appraisal of her goods.

Let’s take a look at some Traveling Pants. Josephine has them. She wants to sell them to you. How much does she value them?

Maybe she bought them on a whim and paid too much. Or bought them on sale or even at a garage sale. Maybe they were a gift from someone. Maybe she swapped the Pants with a friend.

Maybe she loves them and hates that they’ve never fit right. Maybe she hates the color. Maybe they have happy memories or unhappy memories.

Maybe she’s motivated to bring the Pants in to you because she’s a fervent recycler. Or maybe she’s really hard up for money. Or….

The point is, the Traveling Pants have a value to her, and that value, high or low, must be met before she will agree to sell them to you. Are you following me so far?

Grow your business with TGtbT.com's Products for the Professional ResalerNow, consider. None of the above has a farthingsworth of influence on what the Pants are worth to YOU. Because what they are worth to your business has everything to do with the business you have built, that you run, that you finance.

In fact, the better a shopkeeper you are, the smaller your buy-outright cost of goods will be.

The smarter you are about your business, the more profit you are going to make. And that’s how it should be, right? The Traveling Pants aren’t worth more to Josephine because you are talented and pay attention your business. So why pay her X% of the value you have created?

Selling more is not hard with TGtbT.comSuspect that you’re not adding enough value to your incoming goods…whether you consign, buy outright, or turn charity donations into funding? Here’s a Product for the Professional Resaler that you need.


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