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Here’s an idea worth considering if your consignment, thrift, resale shop has after-hours events or presentations.
Always Continue Reading »
Posted in Shopkeeping talk | Tagged perceived value, promotions |
Sure, you hear compliments constantly about your resale shop. “Everyone says it’s so cute,” says one 
shopkeeper. “People tell me all the time how neat and organized my shop is,” says another.
But what are they not telling you?
That’s what you need to hear. Now no one likes to hear the negatives. It stings. It hurts our pride. We feel it’s unjustified and a matter of their opinion… which, natch, we don’t share.
But until you know Continue Reading »
Posted in Not-for-Profit Resale, Shopkeeping talk | Tagged daily operations, selling | 16 Comments »
- Make your customer service so memorable, your customer will want a bystander to take a picture of herself, you, and what she bought!
- Make your customer service so memorable, your customer will want a bystander to take a picture of herself, you, and what she bought!
Customer service is the cheapest, most effective area in which your consignment, resale, or thrift shop can SHINE…
and it’s also the most neglected.
Customer service is so lacking that it can be difficult to Continue Reading »
Posted in Shopkeeping talk | Tagged Twitter, word of mouth | 1 Comment »
Ya know how you phrase things differently depending on the results you want?
Talking to your grandma about her heirloom cameo vs. talking to your spouse about cleaning up after the dog?
Some examples of consignment, resale, and thrift shop phrasing that could have been put in a more business-friendly manner.
Maybe this isn’t the best way Continue Reading »
Posted in Shopkeeping talk | Tagged daily operations, success | 1 Comment »
These are actual rocket scientists. Notice that they do not look like typical resale shopkeepers.
Think resale retailing is complicated? Nope.
It’s as simple as AIDA.
First, Continue Reading »
Posted in Shopkeeping talk | Tagged resale shopkeeping, selling | 2 Comments »
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