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Posts Tagged ‘daily operations’

Does your consignment, resale or thrift shop sometimes overwhelm you with messiness?
Do you feel like you can never get your merchandise arranged in a shopper-friendly manner?

Then do what all the home organizers suggest: tackle things five minutes at a time.

Some real-life examples:

First, a nice fixture that has sold down (more…)

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Making money with smilesAs shopkeepers, we all strive to be kind and nice and friendly. We want our clients to be happy with our business policies and happy with us.

But there’s a balance we have to strike between accommodating and operating a profitable business.

And how to find that balance is today’s (more…)

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People and Quality first, then Resale Stuff Thereacfter, a mantra from Too Good to be ThrewWHAT’s productive when?

That’s a tricky question in our industry. After all, we have a minute-to-minute balancing act between incoming goods and shoppers… so which is more productive to ongoing success and profit

right this very minute?

Working with consignment, resale, and thrift shopkeepers  I remind them that their merchandise is worth zero until someone buys it… so there is a priority which is always true.

I like to teach the mantra PQRST to help them decide focus on what to do moment to moment:

PQRST

= People and Quality (of interaction) first… Resale Stuff Thereafter!

 

What do you think? Would this be a valid part of not just your staff training, but your shop’s “corporate culture”? Agree or disagree? Let’s hear it, in the comments…

Illustration based on an original here.

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Thank You! is so important, says TGtbT.comWhile pondering how much

thanking people matters in business

(and of course in your personal life) for consignment, resale and thrift shops (and of course every interaction in person or electronically) I ran across this little gem of a PDF

THE
UNDERAPPRECIATED
ART OF SAYING
“THANK YOU”

Could this booklet help you and your staff be happier, more productive, and more profitable? In addition to more polite, which will make your mother happier?

There’s more PDFs from this company here.

The free graphic is from avery.com

Save

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Clean your business closet too, urges Too Good to be ThrewThis business coach suggests (more…)

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