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Posts Tagged ‘small business’

Paris flooding! Recent news told of curators at the Louvre moving priceless treasures up above the flood waters of the Seine. Closer to home, a high-end resale shop was completely ruined last week when the building’s sprinkler system burst. What would you do if such a disaster struck your livelihood?

Surviving a disaster in your consignment shop

Can your resale or consignment business survive a disaster?

Does your business have a formal disaster recovery plan?

While some businesses are devastated by disaster, others continue with (more…)

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Animals made of play dough. Would your resale customers like a recipe?I’m a great believer in reminding your browsers, customers, and suppliers about your business as often, in as many places and in as many ways as possible. And one of the best, cheapest, most touchy-feely ways to do this? Give them (more…)

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Avoid these "oops" moments in your consignment or resale shop, advises Auntie Kate of TGtbT.comOnce upon a time, I dreamed up a promotion where every one of my customers who returned a postcard to my shop would get entered into a drawing for a $50 gift certificate.

Trouble was, I didn’t get someone else to proofread my copy…

And it so happened that about fifty of my customers mis-read it, thinking

THEY would receive a $50 gift certificate just for returning the postcard.

Chances are, everyone who read it thought the same, but most of them had the good sense to realize that that was probably NOT what Kate meant.

Now that was an “Oops!” moment.

So in an effort to save you the embarrassment, financial cost, or lost business that you might make, here’s 5 ways to avoid an “oops” in your business.

  1. Make sure your web site tells the world where you are. I just visited one, very attractive, consignment shop web site with six pages. The usual: Home, About, How to Consign, Gallery, and so on… but there was only one place where I could actually determine where this shop was. It was (finally!) on the Contact Page… and even there, it as way down at the bottom of the page.
  2. You work so hard on your broadcast emails. Provide multiple links in that email to your web site or your Facebook page, so folks can refresh their memories on why they adore your shop, where you are (see number one above!) and when you’re open.
  3. In the news? Terrific! When strangers click to go to your site, make sure your home page assures them that they’re in the right place. Something as simple as a nice big photo front and center of the reporter in your shop (taken by a friend or staffer) with a “Thanks, Susie Cutesie and Channel 7 News, for stopping by the other day!” Leave it up for a week or two, then swap it out with another “talk-of-the-town” moment.
  4. An oops that’s all too easy to make. And a simple memory trick to avoid making your friends, followers, and fans wince (not to mention your high school English teacher.)
  5. And last but most definitely NOT least… get somebody else to proofread your public announcements and promotional copy. Not just for typos, but for understanding. Better yet, get several somebodies. That way, you won’t have to hand out $50 gift certificates right and left.

A few more “oops” moments: Here and here.

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If you watch any sort of home show or read fashion or decorating blogs or follow designers on Facebook, you might hear the phrase “pop of color” over and over.

What’s the “pop”?

It’s the unexpected,

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Do your window displays grab pedestrians as they walk by? Here’s one that would…

let’s examine how it illustrates some basic display window ideas that are quick, inexpensive, and simple to do.

Simple but polished consignment or resale shop disolay window, examined by Kate Holmes of TGtbT.com

TGtbT.com, Too Good to be Threw, uses a fab photo (alas, cannot find the originator of the photo which I found a while back on Pinterest) to illustrate some display concepts for consignment & resale shops:

A: Try a  one-note display window. Handbags… JUST handbags.Or you could do side tables or shoes or flower girl dresses. You don’t have to tell the whole story of your shop… just intrigue passers-by enough to get them to come in and see your shop.

B: Kraft-paper-wrapped boxes as risers.Varying heights are a must in any display, especially one like this with more height than width. A variety of sturdy boxes, here wrapped in blend-into-the-landscape Kraft paper, are an essential display prop. (Tip: Use boxes open on the underside… that way, you can nestle for storage.)

C: Triangles: Always use odd numbers of things. In a display, use threes, arranged in an acute triangle. Here, the pile of risers and their displays are in a triangle whose apex points to the upper display of the three dress forms…. whose apex points DOWN to the lower half of the display.

D: Color distribution. Squint: see how the darks are distributed, as are the “neutral” prints.Putting too many darks close together gives a “hole” in the display… and too many lights would steal the spotlight from the entire picture. Distributing lights and darks leads the onlooker’s eye all through the display… to find the One Perfect Purchase for her!

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