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Archive for the ‘Shopkeeping talk’ Category

I’ve collected up quite a few (liar. A whole closet-full.) PDFs from around the web that you might find useful in building, growing, and polishing your shop. Take a moment and bookmark this post in your “Shop Success” file (you do have one of those, right?) because they’re not easy to find, and because, even if you don’t need them today, you will, someday.

Quick resources:

A fill-in-the-blanks employee review from The Retail Doc (as discussed on the NARTS group recently)

Extraordinary Customer Service, a must for your staffers’ reference folders, from Rick Segel

Some deeper reading:

An Introduction to Business Blogging

How to Grow your Business Blog

Kate on your resale shop blog

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I’m sure you’ve all had the experience of seeing yourself, your home… or your store… in pictures and thinking

OMG does it REALLY look that bad?

There’s something about our vision that edits (more…)

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If your consignment, resale or thrift shop is full of screechy sounds, if your fingers are full of black dirt, if your merchandise ends up with marks… it’s the accumulated soil and dust on your hangrods.

Here’s how to wax them. And no, it does NOT (more…)

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Some consignment shops use the bait of a higher percentage return to motivate their suppliers into bringing in the items most in demand by their shoppers. Here, an example from (more…)

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I was wandering through an artisan show last Saturday when, across the hall of crocheted infinity scarves and dip-tied tank tops, my eye was caught by a shelving display… and I realized that (more…)

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