WHAT’s productive when?
That’s a tricky question in our industry. After all, we have a minute-to-minute balancing act between incoming goods and shoppers… so which is more productive to ongoing success and profit
right this very minute?
Working with consignment, resale, and thrift shopkeepers I remind them that their merchandise is worth zero until someone buys it… so there is a priority which is always true.
I like to teach the mantra PQRST to help them decide focus on what to do moment to moment:
PQRST
= People and Quality (of interaction) first… Resale Stuff Thereafter!
What do you think? Would this be a valid part of not just your staff training, but your shop’s “corporate culture”? Agree or disagree? Let’s hear it, in the comments…
Illustration based on an original here.
Auntie Kate The Resale Expert 