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For many years, Kate has written a monthly column for the resale association’s members-only newsletter. Now, she’s gathered 14 of the most profit-driven columns into a collection for all shopkeepers to enjoy. An excellent business reference, and perfect for staff reading as well.The Best of Growing your Business by Kate Holmes

Growing your Business with Kate

14 articles including:

Twinkle with enthusiasm
It’s a beautiful day: Time to get out and about!
Can you believe she SAID that?
How to give good quotes
That old home-town spirit
A Dozen Ways to Make your Shop Better
You can L.E.A.R.N. from upset customers
What are you trying to say? Tell me loud and clear.
9 Goals worth aiming for
Are you a Habitual Shopkeeper?
Too much of a good thing….can be terrible.
Communications. That’s all there is to say. Or write.
Santa is a Saver: A Guide to Holiday Selling for Resalers
‘Tis the Season…of Giving: Can giving money away be made to pay?

Click to get your copy PDQ: Growing your Business with Kate 14 of the best newsletter articles, downloaded to you Pretty Darn Quick, for just $6.95.

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Did you see this Pinterest pin a few days back (more…)

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Who’s your customer? Everyone?

What do they want from your resale shop? Everything?

Wrong.

Watch as (more…)

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Check out not just the news story, but the video for Twice that headlines this article.

TGtbT.com thinks all ways of "passing it on" whether consignment, buy-outright, or charitable thrift,  are great!While Twice is just another player in the fast-growing field of “ship it to us” resale vendors on the Internet, what I find most interesting is

how the word “consignment” is now a POSITIVE

word, rather than a negative. Witness how (more…)

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I couldn’t help but notice that

Every. Single. Store.

in the mall, yesterday, had big bright signage of 40-80% off most everything in their stores. Couldn’t help but notice, either, that smart shoppers are (more…)

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Do you recommend nearby consignment, resale and thrift shops?

Helping shoppers you can’t help today, builds your business tomorrow.

Many consignment, resale and thrifts recommend their peers to shoppers. Some do it verbally, some carry their peers’ business cards, some use group or even self-made brochures listing resale shops.

Some use (more…)

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I’m like any other customers of yours. I often can’t remember the name of a shop that I want to recommend to a friend. Which means all the good will built up during my visit gets lost before it becomes profit-building word of mouth.

Make sure that never happens in your consignment or resale shop. Ideally, you’ll have chatted with everyone who comes in and be able to comfortably offer your card, “here, take our card to remember us by. See you again soon!”

Yes, business cards work well. But what else can you add?

If you sell (more…)

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