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Archive for the ‘5- Minute Fixes’ Category

I don’t know who told the shopkeepers of resale, consignment, and thrift shops that they needed to button up their personalities when communicating with their clientele, but whoever these teachers were,

they were wrong.

If your current and potential shoppers and suppliers wanted to (more…)

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Thank You! is so important, says TGtbT.comWhile pondering how much

thanking people matters in business

(and of course in your personal life) for consignment, resale and thrift shops (and of course every interaction in person or electronically) I ran across this little gem of a PDF

THE
UNDERAPPRECIATED
ART OF SAYING
“THANK YOU”

Could this booklet help you and your staff be happier, more productive, and more profitable? In addition to more polite, which will make your mother happier?

There’s more PDFs from this company here.

The free graphic is from avery.com

Save

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Where you can buy "social media butterfly blue" nail polishSome of my consignment, thrift, resale buddies are looking forward to a long weekend… or at least as long as a weekend can be, having chosen retail as a career. Enjoy!

If you take the “Labor” (more…)

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Telling someone to do something, without giving a reason why, only works for toddlers. And not very well at that.

So if you want your shoppers, your donors, your sellers or your consignors to DO SOMETHING, anything, for goodness’ sake, take a few moments to

tell them WHY.

What's in it for ME, ask all your Facebook friends.

Sure, they should think of you. But remind them why it’s so important. Keep a list of reasons to donate to your nonprofit, or sell to your buy-outright, or consign with your consignment shop, and use them in rotation. Bonus: watching your stats, you might even figure out which message means the most to your audience, and which means more traffic through your shop.

For example, just adding on a few words to the above message would “paint a picture” that would remain top-of-mind in your FB fans’ minds when they’re thinking of donating. Now, the NFP that posted this status update was a consultee of mine, so I know a little about what good donations to their stores do. So I’d suggest a few more words along the lines of:

  • Your gently-used dining room set could help finance a wheelchair for a sick grandparent.
  • The things your kids have outgrown could go back to third grade with a child who has nothing that fits.
  • Loved that cocktail dress 3 years ago? Let us turn it into tuition at business school for an eager-to-learn teen.

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I’m as guilty as you are. I let my coupons expire and even my “rewards check” (AKA store credit) from Staples molder in the bottom of my purse.

And I’ve grown accustomed to less than 10% of those purchasing my manual actually redeeming the free Product coupon for The 15-Step Approach to PROFIT tucked inside.

Dani's Village Consignment in PA is a HowToConsign.com Treasured SponsorSo when I sent out the email to (more…)

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