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I’ve been trying to keep an open mind. I’ve been trying to rise above it. Heck, I’ve even tried minding my own business!

But the almost-industry-wide practice of charging Continue Reading »

Consignment shop photo contest ideas from TGtbT.comWouldn’t it be wonderful to have a stash of shop photos to use on your site, in ads, on social media… a stash that shows all the ways your customers see your consignment, resale or thrift shop….

with only a little work on your part?

How about Continue Reading »

Here’s Debi! She’s an expert on finding her on-camera personality, I think you’ll agree. Plus she shares some really good Continue Reading »

Every once in a while, and oftener than I can catch, a consignment, resale, or thrift shop does something so RIGHT online, that I can’t resist sharing it with you. Here’s Selective Seconds in Greenwood IN introducing a new staff member to their Facebook fans.
Selective Seconds introduces their staff to their Facebook fans

Now THAT’s a kudos-worthy way to use Facebook!

Do you have an example of a great use of electrons to further a resale business? Let us know in the comments below.

I’ve collected up quite a few (liar. A whole closet-full.) PDFs from around the web that you might find useful in building, growing, and polishing your shop. Take a moment and bookmark this post in your “Shop Success” file (you do have one of those, right?) because they’re not easy to find, and because, even if you don’t need them today, you will, someday.

Quick resources:

A fill-in-the-blanks employee review from The Retail Doc (as discussed on the NARTS group recently)

Extraordinary Customer Service, a must for your staffers’ reference folders, from Rick Segel

Some deeper reading:

An Introduction to Business Blogging

How to Grow your Business Blog

Kate on your resale shop blog