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Posts Tagged ‘customers’

“What’s it worth?” is always the question, right?

TGtbT.com finds another resource for helping you price consignment goods

Click for “Accepting & Pricing”, one of our best-sellers in our TGtbT Products for the Professional Resaler

Whether you are consignment, resale or donations-only thrift, it all comes down to

How much can we sell this for?

While many factors go into determination of what something will sell for in your business (location, traffic patterns, reputation, size of marketplace, even how much space you have to keep something on the sales floor until the right customer comes along), many shopkeepers like to have a starting point for their staffers. Just one of the concepts explored in our

 Money-Wise Guide to Accepting & Pricing from TGtbT.com.

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I have, in my car, a 4″ high pile of coupons to Bed Bath & Beyond. I’m guessing you do too.

Must you mark up to mark down, ponders Auntie Kate of TGtbT.comAfter all, they’re (more…)

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Wish you had a video or two to introduce potential shoppers to your business? I’ve found a simple but sleek example.

Update 6-1-15 : The video’s no longer viewable, so you’ll have to see it in your mind’s eye… the points below are still pertinent! –Kate This short video is from a fashion blog, and is a good example of a video you could easily create for your shop.

Opening sequence shows not only the neighborhood, but also the shop front. This is vital if you’re introducing new folks to your consignment, resale or thrift shop: give them a visual to remember as they’re trying to find you.

Give-and-take. The blogger interviewing the shop manager is a good way to get a lot of info across in a lively manner. Conversation is inherently more interesting than a lecture. Even if you have to interview your mother, include some repartee!

There are other people! Nothing makes photos or videos of public spaces like your shop look weirder than NO CUSTOMERS. Always makes me think a neutron bomb’s wiped out the populace.

Use of stills within the video allows for labeling the pieces of the sample outfits and showing some motivating pricing.

No relying on the in-camera mic… lapel mics make your video so much more professional. Having that echo-y, far-off sound in your business video not only looks amateur, it makes it hard to hear what you’re saying.

140426 fashionpolizei

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Ran across this report recently… interesting way to approach your customer service.

 

…customers who are extremely satisfied — those who provide the highest rating of overall satisfaction with a company’s products or services — can be classified into two distinct groups: those who are (more…)

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Customer service, customer delight. How do you bring the concept truly home to your staff or volunteers?

We talk, we train, we give them materials that will, we hope, show our shop crew the importance of customer happiness.  Although customer service is stated as a priority and everyone talks about it, staff are very rarely evaluated and rewarded based directly on customer satisfaction. Instead, we (more…)

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